The idea for Thematic came about in 2015, when our founder Alyona Medelyan ran an NLP consultancy. She’s a top expert in the field, with a PhD funded by Google and cited by more than 3000 researchers. Three companies reached out to Alyona for help at the same time. They all had the same problem: they wanted to know what drove their Net Promoter Score. They knew the answers lay in unstructured customer feedback, and that the right NLP algorithm could unlock them.
Alyona collaborated with these companies to create a solution, the forerunner to Thematic. It focused on quick and effortless analysis of survey responses, and tied themes found in qualitative feedback to metrics, explaining what drives them. In 2017, Thematic officially launched. We’re now a leader in feedback analytics, driving success for some of the best companies in the world.
We’re on a mission to deliver the best feedback analytics solution in the market. We tend to brag that Thematic is already the leading solution because we know our text analytics results are the best out of the box, and get better for our customers over time.
We want our customers to feel valued too, so we work closely with them to help get next-level results.
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"This team is outstanding. The swift nature of work has enabled us to get to more complex response
calculations easily.
They are an intellectually curious bunch, genuinely keen on finding solutions."
Ajantha Suriyanarayanan
Director of Consumer Insights, Art.Com
Ambition
We aim high, commit to intelligent growth and to finding the best solutions for our customers.
Collaboration
We share our knowledge, ideas and energy to achieve our goals and celebrate success together.
Transparency
Our strategy is clear, our results are shared, and people are accessible.
Ownership
We take ownership of our contribution towards company goals. We find a solution when we see a need.
Fully remote working within NZ and various US timezones
Monthly remote office allowance
Career growth and learning opportunity
Flexible hours
Stock options
Paid paternity/partners leave
Full Time
