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Tyler Dye

Tyler Dye

Community & Marketing
Tyler works in Marketing at Thematic, and also runs our community for CX, insights & analytics professionals. Tyler's goal is to help unite Insights professionals around common challenges.
4 Posts
Community Soundbites: How authentic are your customer-related KPIs?
Community Soundbites: How authentic are your customer-related KPIs?

Each month, Thematic hosts a virtual roundtable (a casual Zoom call) for insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. COVID is continuing to create CX complexities - so connecting with people facing

Tyler Dye
Tyler Dye
Customer Metrics
How to discover and prioritize improvement initiatives for your CX and product
How to discover and prioritize improvement initiatives for your CX and product

What is the secret to achieving more with less? As you and I well know, it’s all about working on the right things. However, so much resource is dedicated to building the wrong things. Software companies are notoriously bad at this. Pendo.io analyzed usage data collected by SaaS

Tyler Dye
Tyler Dye
Customer Experience
How LinkedIn Fuels NPS Insights Using Thematic's AI
How LinkedIn Fuels NPS Insights Using Thematic's AI

In a recent presentation for NEXT by the Insights Associations, LinkedIn market research professional Allison Schoer joined Thematic’s co-founder Alyona Medelyan to share how LinkedIn uses Thematic to dig deep into feedback trends, align stakeholders around initiatives. If you would like to watch the presentation, check it out below.

Tyler Dye
Tyler Dye
Thematic
Tips for Customer Experience practitioners during the COVID-19 pandemic
Tips for Customer Experience practitioners during the COVID-19 pandemic

The world has now recognised and is starting to see the devastating impact that COVID-19 (or Coronavirus) will have on the lives of many.  I live in New Zealand and at the time of writing this we have only 28 confirmed cases of Coronavirus. Despite this, businesses here are

Tyler Dye
Tyler Dye
Customer Experience