Connect, understand and act on feedback

Traditional Experience Management and Feedback solutions tend to focus on one source of feedback. Thematic looks at all your feedback and gives you a single view of your customer.
It's like Tableau or PowerBI, but for text feedback!

Connect all your feedback across channels

When feedback is analyzed in silos, teams miss out on critical insights. Instead, connect all feedback through our integrations into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media. Then, make it accessible to anyone within the company. Learn more about our unified data analytics capabilities.

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Unified data analytics

Understand your feedback in-depth

Our proprietary scientific approach, AI-powered Thematic Analysis, captures the meaning in individual phrases, grouping similar phrases into themes - even if they are worded differently. The best thing: You won't need to train it. Get started faster with our text analytics capabilities.

Test on your data with our free account
Thematic Analysis

Insights on autopilot

Answer any question in minutes. Or better: Find insights without looking for them. Thematic uncovers previously unknown themes in customer feedback and highlights trends and fluctuations that other solutions miss. Learn more about our feedback reporting capabilities.

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Rare theme trends

Setup workflows to solicit customer feedback

Choose from many templates to solicit meaningful and actionable feedback from customers to get an end-to-end solution.

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Solicit Customer Feedback

Why start today?

Stop analyzing and start acting

Shave weeks off your analysis process and free up time to focus on what matters.

Nothing to configure or code

Thematic's AI works bottoms up without predefined rules or taxonomies, giving you immediate insights.

AI that learns with you

Thematic learns from you and gets smarter with time as you use it, ingesting your tacit business knowledge.

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.