When feedback is analyzed in silos, teams miss out on critical insights. Instead, connect unstructured feedback from surveys, reviews, live chat, call center, complaints, support and social media with our one-click integrations.
Then, make it accessible to anyone within the company. Learn more about our unified data analytics capabilities.
Thematic analyzes reviews, chat, surveys and more with no training or manual coding, and accurate themes you can trust. Discover specific issues customers mention with our fast, accurate theme and sentiment extraction engine.
Our proprietary scientific approach, AI-powered Thematic Analysis, captures the meaning in individual phrases, grouping similar phrases into themes - even if they are worded differently.
Use our analytics suite to identify the root causes of changes in scores, reviews or sentiment. See the big picture and specific pain points with interactive visualizations and dashboards. Filter on region, tenure, call length, score, and other variables you’ve included, finding key segments and ROI. Use workflow automation to close the loop.
Connect your feedback from online reviews, chat, surveys, and more with one-click integrations. Thematic can automatically redact data, easing the way teams use feedback, in a safe and compliant way. Unified data analytics
Thematic tags feedback for you with themes and sentiment as they emerge, and quantifies repeated themes. Use search tools to discover similar themes and get more insight. Easily modify themes with controls like edit, ignore and merge. Text & Sentiment analytics
Discover top issues with powerful analysis tools. Use filtering controls to segment and refine your results by structured data. Set up alerts for emergent issues and quickly click through to discover exact root causes. Analysis & reporting
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