Choose your pricing plan

Empower everyone at your company to benefit from best-in-class feedback analysis

Starting out

Small feedback volumes
$200 per month
Get Started For Free
up to 500 pieces of feedback / month?
Up to 3 user accounts
Email support
Standard terms & conditions
See all features

SMB

Growing feedback volumes
$500 per month
Get Started For Free
up to 1500 pieces of feedback / month?
Up to 10 user accounts
Email support
Standard terms & conditions
See all features

Enterprise

Scale & unified feedback analytics
Custom pricing
Book a Demo
Custom volume, scaling to millions of rows
Unlimited users, custom roles & permissions
Dedicated customer success manager
Custom contract, billing & security review
See all features

What's included in each plan

Need a custom combination of features? Get in touch with our friendly sales team

Features
Starting out
SMB
Enterprise
Thematic analysis
Dataset-specific theme discovery
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Ability to edit & customize themes
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Ongoing accuracy review by a person
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Datasets & Data sources
Maximum monthly volume
up to 500 pieces of feedback
up to 1500 pieces of feedback
Custom
Continuous datasets (NPS, CSAT, reviews, tickets)
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One-off datasets (surveys, research studies)
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Automated translation
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Analysis & reporting
Impact on metrics / key driver analysis
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Waterfall chart explaining trends
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Alerts to emerging themes
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Unified feedback analytics
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Custom dashboards
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Importing & exporting data
CSV upload / export
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One-click integrations
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Cleaning custom data formats
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Combining datasets / data enrichment
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Pushing / pulling data via API
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PowerBI, Tableau, Looker export
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Customer success
Onboarding with a product expert
30-min Zoom call
30-min Zoom call
Custom onboarding
Ongoing support
via Email
via Email
Monthly checkins / QBRs
Security & billing
Terms & Conditions
Custom terms / MSAs
Access to SOC2 report
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Customer security review
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Billing options
Credit card
Credit card
Custom billing (e.g. POs)
User accounts
Number of users
up to 3
up to 10
Unlimited users
Single sign-on / SCIM
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Custom user permissions
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FAQs

What is a piece of feedback?

A piece of feedback can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.

What is a dataset?

A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.

What is included in a free trial?

You can upload up to 3 datasets of your choice. You will only see partial results restricted by random sampling of uploaded data.

How accurate is Thematic?

We are the inventors of AI+Human powered thematic analysis that produces the most accurate results.

Does it work in any language?

Yes! Thematic works across hundreds of languages by automatically translating your data into English first.

Do you have an API?

Yes! Our knowledge base has detailed API information

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions

Ajantha Suriyanarayanan
Director of Consumer Insights at DocuSign

I haven’t seen other solutions providing these links and associations in the data.

Dr Jenine Beekhuyzen
CEO of Androit Research

This is the tool of the future. It reduces my analytics time tenfold.

Matthew Schoolfield
Manager of Commercial Analytics & VOC, Greyhound

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom