A piece of feedback can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
What is a dataset?
A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.
What is included in a limited dataset?
You can only see partial results restricted by random sampling of uploaded data, some features are disabled such as impact and the ability to view all comments.
How accurate is Thematic?
We are the inventors of AI+Human powered thematic analysis that produces the most accurate results.
Does it work in any language?
Yes! Thematic works across hundreds of languages by automatically translating your data into English first. It's a paid service.
Do you work with agencies?
Yes! We work with Nielsen, Kantar, Harris Insights and other agencies. Get in touch for more details.