The science - and scientist behind Thematic

Thematic was founded by Alyona Medelyan, who holds a Ph.D in Natural Language Processing and spent over 15 years researching ways to extract meaning from text. Her Ph.D at Waikato University’s renowned Machine Learning lab was sponsored by Google.

Dr. Medelyan’s research covered the many ways algorithms can capture topics text, and resulted in the open-source software solution called Maui, which has been adopted by hundreds of researchers around the world. She has also published dozens of peer-reviewed articles that have been cited by more than 2600 academics.

Built to understand feedback

There are a multitude of Natural Language Processing solutions, released by the best teams at Google, Amazon, Microsoft and IBM. However, they were all designed to analyze generic documents, such as news articles. Applying these NLP APIs to customer or employee feedback results in disappointing results: a long list of keywords is extracted but most of the meaning is lost.

Thematic was built for customer feedback analysis, using the latest Deep Learning research and mimics the market research guidelines on how to create code frames from customer feedback:

How Thematic achieves the highest accuracy in the market

Bottom-up taxonomy generation

The only approach that will give you unknown unknowns in your data.

Iterative code frame construction

Thematic uses semantic similarity to continuously create themes and construct a 2-level code frame from these themes.

Ease of adding your knowledge

While powerful, AI algorithms don't have implicit business knowledge. You do! You can easily teach our AI what matters to them.

Thematic vs other approaches

Other solutions in the market typically offer three kinds of approaches. These solutions take months to setup (apart from word clouds), Thematic provides insights in just minutes.

Approach
What it’s great for
Why it fails
Why Thematic is better
Word clouds
Visualizing answers to single-word questions, e.g. “Which word describes culture at company X?”
Word clouds lead to incorrect conclusions because they don’t group words and phrases into themes.
Thematic identifies themes in feedback regardless of which words were used to express them.
Taxonomies, text categorization & rule-based approaches
Analysis of feedback in business areas that don’t change, e.g. 'pricing'
Taxonomies miss the “unknown unknows” and are difficult to evolve over time.
Thematic uncovers themes you did not expect your customers to care about.
Topic modelling
Quick insight into sequences of related words in data, e.g. attributes people use to describe staff.
The results are hard to interpret and change.
Thematic’s results can be easily understood and modified based on context.

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.