Text Analytics

Automate feedback analysis with our proprietary Thematic Analysis and Sentiment Analysis. Created specifically for feedback, these technologies gives you instant, intimate, and actionable understanding of what your customers say and how they feel.

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Don’t count words, understand them.

Our proprietary scientific approach, AI-powered Thematic Analysis, captures the meaning of phrases, grouping similar ones into themes - even if they are worded differently. Our AI discovers the themes and groups them into a 2-level taxonomy. No training required, no laundry lists of generic keywords. Actionable & specific themes.

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Thematic Analysis

See the feelings behind the words.

Sentiment Analysis lets you gauge how positive or negative is a theme, a verbatim, a sentence, or a statement within a sentence. Our algorithms are trained on millions of feedback pieces to achieve high-accuracy and granularity.

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AI + Human in the loop

Text Analytics doesn't have to be an inflexible black box. Our Themes Editor shows why AI discovered a particular theme and lets you make tweaks to the analysis. You can ensure relevancy and usefulness. Your tacit business knowledge powers the results.

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Get a global view

Translate and analyze feedback from over 100 languages using built-in Google Translate API and include geographic data to get a unified view across markets and regions.

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I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard

Get started with your personalized guided trial

Complete the form to get in touch with one of our experts to see the Thematic platform in action.

• Try thematic on a dataset of your choice
• Or, see a demo on one of our existing datasets
• Learn how Thematic can solve your specific pain points
• Save time with a personalized tour