I bet you know your customers' nr. 1 priority. But what's their 2, 3, 4 and 5? And what is their relative impact on the stickiness of your product? Thematic provides the "why" behind behavioural analytics and metrics. We help align team on what customers really want and drive adoption.
We gather all your feedback in one place, easily accessible to anyone in the company. Our AI automatically finds emerging themes in raw feedback, no training requird. You'll immediately see shortcomings and missing features, roadblacks for your customers, as well as what really makes people buy your product.
|40%||Reduction in support call volume for key issues|
|C-Level||Insights used in executive reporting and decision making|
|Focus||Thematic visualizations distill customer feedback into Top 3 reports for stakeholders|
|Answers||Ad-hoc reporting let MMGY quickly answer questions from execs on customer experience|
|Insight||Thematic derived insights into product issues that manual analysis missed, helping to guide Serato's product development direction.|
|Easy||Thematic's Zendesk integration was easy to setup and Serato was able to immediately act upon new insights.|
|Impact||Clear understanding of impact of price increases on NPS|
|60 Users||Receiving Thematic Weekly or Monthly reports|
|95%||Reduction in time spent analyzing verbatims|
|60%||Reduction in time spent on reporting for senior leaders|
|2x||Faster monthly user growth through insights into what drives NPS|
|Impact||Thematic now surfaces issues to fix and prioritizes them by impact on NPS|
Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.
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