Aggregate feedback from all channels to uncover all the actionable insights. You don’t need to lose hours manually coding verbatims. Our AI-powered analysis is the fastest and most accurate way to see all pain points, feature requests, bugs and suggestions.
Emerging trends are uncovered effortlessly. It’s flexible too. You can edit, delete and merge tagged themes in minutes, to align the taxonomy with what’s useful for your team and business.
See the full customer journey, and understand how customers really experience a feature. Use filters to answer questions like ‘how are our churned users or low use customers different?’
With Thematic it’s easy to give everyone the big picture or granular details, without the need for an analyst. Learn how easy it was for the Levels product team to get insights with Thematic.
Empower everyone to grab opportunities and address pain points before they cause churn. Pick up bugs, UX issues and requests as soon as they arise. Self-serve analysis and notifications ensure you always have your finger on the pulse.
| 40% | Reduction in support call volume for key issues |
| C-Level | Insights used in executive reporting and decision making |
| Focus | Feedback data freed from silos and unified, allowing effortless focus on priority improvements |
| Scale | Improved the quality and scale of insights |
| 2x | Faster monthly user growth through insights into what drives NPS |
| Impact | Thematic now surfaces issues to fix and prioritizes them by impact on NPS |
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