Transactional NPS Analysis
Increase your key metrics with insights from transactional NPS (tNPS), touchpoint NPS, episode NPS (eNPS), customer satisfaction (CSAT) or Customer Effort Score (CES)
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Survey tools collect feedback after individual customer interactions, such as an online checkout experience or completing a flight. Thematic's AI analyses turns this feedback into deep insights. We tell you what works and what doesn’t, at critical moments in the customer journey.
In a contact center interaction, this may mean identifying which specific processes aren’t working, and why. Or which specific attributes of call-center agents are producing the most positive customer sentiment? Knowing these will help you save customers.
| 40% | Reduction in support call volume for key issues |
| C-Level | Insights used in executive reporting and decision making |
| 60x | Cost savings compared to traditional market research agency methodology. |
| 5.4pt | NPS increase and 2x faster growth since uncovering payment issues in one of the markets. |
| 20+pt | Increase in NPS from implementing station-level insights from feedback |
| 20X | Reduction in analytics time for unstructured feedback |
| 60 hours | Time saved by not needing to manually read comments every month |
| 10+pt | Growth in tNPS from Thematic insights |
| EASY | Insights from feedback are now availabe on-demand through portals, and manual feedback analysis has been eliminated |
| Data-Driven | It is now possible to understand the impact of decisions on NPS |
| 20 hours | Monthly time saved by analysts not having to manually read and code comments |
| 3x | Insights led to increase in customer communication frequency by 3x - from quarterly to monthly |
Complete the form to get in touch with one of our experts to see the Thematic platform in action. We'll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.
