You've successfully subscribed to Thematic
Great! Next, complete checkout for full access to Thematic
Welcome back! You've successfully signed in.
Success! Your account is fully activated, you now have access to all content.
Success! Your billing info is updated.
Billing info update failed.
Joellyn Sargent

Joellyn Sargent

1 Post
Don’t let customer satisfaction surveys tarnish your brand

Don’t let customer satisfaction surveys tarnish your brand

The idea of customer satisfaction surveys originated with good intent. Businesses wanted to know how their customer’s felt so they could make things better. Unfortunately, somewhere along the way, things went wrong. Now, customers are surveyed incessantly. Some companies hound their buyers for responses after every interaction and then

Joellyn Sargent
Joellyn Sargent
Customer Experience