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Thematic

32 Posts
Introducing Chat Analytics - Analyze chat & support conversations in Thematic
Introducing Chat Analytics - Analyze chat & support conversations in Thematic

It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Introducing Chat AnalyticsChat Analytics is now available for Thematic customers! With this new release,

Thematic
How to analyze Zendesk tickets & Intercom chats for customer insights
How to analyze Zendesk tickets & Intercom chats for customer insights

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on

Product Experience
Community Soundbites: How we effectively share insights with the business
Community Soundbites: How we effectively share insights with the business

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. This month our members joined the call ready dive into the field of sharing insights.

Thematic
Thematic is a G2 high performer!
Thematic is a G2 high performer!

We’re delighted to announce that we have been named a High Performer in G2.com for two categories: Feedback Analytics Software and Enterprise Feedback Management. Thematic is rated as a High Performer after receiving higher ratings from verified user reviews, compared to other providers in the Feedback Analytics and

Thematic
Community Soundbites: How to align your CX expectations with business expectations
Community Soundbites: How to align your CX expectations with business expectations

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. The topic we explored this month was the alignment (or misalignment) between CX professionals expectations

Customer Experience
How to theme qualitative data using thematic analysis software
How to theme qualitative data using thematic analysis software

If you ever had to analyze customer feedback, you will know that the most difficult part is to create a perfect code frame. You need to understand the dataset, the stakeholders involved and the ideal outcomes of the analysis. You will have to iterate before settling on a solution, which

AI & NLP
How Thematic finds insights in large datasets: Analyzing 130k bank app reviews
How Thematic finds insights in large datasets: Analyzing 130k bank app reviews

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software, you’re hours away from having valuable and actionable insights to power your CX interventions.   The ticket to the game is finding a partner who can funnel

Feedback Analysis
Power BI vs Tableau: What’s The Best Data Visualization Tool?
Power BI vs Tableau: What’s The Best Data Visualization Tool?

Microsoft Power BI and Tableau are both powerful business intelligence tools for data visualization. At first glance their functionality and features might look very similar. So, how do you know which is the best solution for your business? In this article we’ll reveal what data analysts really think about

Thematic
Product update: Our new Feedback Tool makes it easier to digest feedback
Product update: Our new Feedback Tool makes it easier to digest feedback

As the cold season starts here in New Zealand, our product team needs no further warmth than their fiery ambition to make Thematic a world-class feedback analytics solution. With that out of the way, here’s the latest Thematic product update! We’ve launched our Feedback ToolWe’ve realised that

Thematic
Community Soundbites: What should a customer feedback analysis maturity model look like?
Community Soundbites: What should a customer feedback analysis maturity model look like?

Each month, Thematic hosts a virtual roundtable for insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. We’ve been digging into this concept of “insights maturity” at Thematic for some time now. So,

Thematic
How to super-charge your Qualtrics setup with Thematic & Power BI
How to super-charge your Qualtrics setup with Thematic & Power BI

Qualtrics is one of the most well-known and powerful Customer Feedback Management platforms. But even so, it has limitations. We recently hosted a live panel where data analysts from two well-known brands shared their experiences with Qualtrics, and how they extended this platform’s capabilities. Below, we’ll share the

Customer Experience
Community Soundbites: How can insights technology be enhanced by human expertise?
Community Soundbites: How can insights technology be enhanced by human expertise?

Technology plays a huge role in the field of CX research and insights. Some work is being automated, some just made easier. As we navigate these changes, the intersect of "humans and technology" is topical for those in our community. So, this month's Insights Community roundtable focused exactly on that.

Thematic